While we do our absolute best to carry a full basket of goods, we limit our stock holdings to the most popular items on offer from our partners. However, if you have any enquiries please contact us and we will do our best to satisfy your needs.

No, we trade as a regular business and own/hold all of our own stock. No product is listed on our online store until the product has been inspected and checked into stock by our team.

We have offices based in Johannesburg, South Africa.

All products sold on our store are brand new!

Sorry, we do not sell refurbished tools. We do offer repair and reconditioning services for used tools if you happen to purchase a used tool on the secondary market that you would like us to refurbish.

Items are dispatched the day after order (10 am cut off) and take 1 to 5 working days nationwide in South Africa.

We accept bank transfers and all debit/credit cards. All payments are processed by Yoco which are protected by advanced 3D-Secure technology.

RUPES is a family-owned and operated Italian Company, founded in 1947 in Milan.

In addition to all the durable products like electric tools, sanders, and vacuum systems RUPES manufactures its own foam pads, microfiber pads, and backing plates in Italy. Compounds and polishes are also developed, formulated, blended and packaged in-house at the facility in Milan, Italy.

RUPES products are available directly through the www.BRILLA.co.za website.

Many of our distributors have discounts based on volume, contact us to discuss distributor pricing.

BRILLA does not offer free samples. We recommend you contact us to schedule a possible demonstration of the products if you would like to experience the performance before making a buying decision.

RUPES durable products (tools) are backed by a 12-month warranty against original manufacturing defects as long as they are purchased from BRILLA. Tools purchased from unauthorized parties may be denied coverage under warranty. Always be sure to maintain proof of purchase for your records.

Consumable items such as pads, compounds, and backing plates are warranted for no specific time frame due to the variables of use and application that can dramatically impact the lifespan and consumption of these products, however, if you feel that the lifespan of a particular product did not meet your expectations under reasonable and appropriate use please let us know by emailing our customer service team via the contact us page.

The BRILLA team goes to great lengths to minimize the hassle associated with any repair. If you are located within South Africa, simply complete the (BRILLA REPAIR FORM) to begin the process. If you have any questions about the repair process, please contact our team directly using the contact us page for assistance.

For RUPES BigFoot Random Orbital Polishers make sure to lubricate the shroud/backing plate interface once per month (more for frequent use). For all RUPES BigFoot Polishers, clean the vents in the body occasionally by vacuuming with a brush attachment. For all RUPES electric tools, never pull on the power cords and avoid tight bends and coils when storing. We recommend using a RUPES cord clip or equivalent. For more information on electric tool maintenance.

RUPES BigFoot Random Orbital Polishers innovated the large orbital diameter polisher. A necessary and integral part of balancing the high-performance orbit is marrying the internal counterweight to the weight of the backing plate and polishing pad. Switching to smaller backing plates or aftermarket backing plates can alter the delicate balance to get the best performance and longest life from your RUPES BigFoot Random Orbital Polisher.

If you require any parts diagrams please contact us for assistance.